Semi-Custom Collection Guide
TERMS & CONDITIONS
The idea of creating Semi-Custom Stationery Suites is to keep things simple and time effective for planning your event.
When you have selected your preferred design, the only customising required will be your wording, any layout movement to ensure everything is placed to perfection and having the option available for you to select any decorative items from the Add-Ons page.
HOW TO ORDER
Once you have selected your suite design and quantity, paper & printing options, you will be prompted to fill out a form after clicking the ‘customise’ button. This form is where the customising of wording and other options take place. You will need to complete each section that applies to your order before you can add anything to your cart. If you would like to purchase any extra items for your suite, you can find these on the Add-Ons page. We recommend ordering your desired add-on items at the same time you order your stationery pieces as ordering them at a later time will extend your delivery time.
Please ensure you are allowing plenty of time for ordering your stationery prior to your wedding date. As I am a one person operating business, our timelines must be understood by the client. Please allow at least 4-6 months from the time you place your order to when your wedding date is. Your main invitation suites should be sent out to your guests at least two months prior your wedding date. Due to ordering through our online system, you as the client are held 100% responsible to ensure you have allowed a plenty of time for your order to be completed.
As each printing job is different, it can take up to 4-6 weeks after you have approved your artwork for print production to be finalised. If you are ordering any items from the Add-Ons page, please allow an additional 1-2 weeks. If you are an international customer (outside Australia), it is recommended you allow additional time for shipping. In total from the day you order your stationery to the day it is delivered to your door can take up to 8 weeks. This timeframe varies for each order due to many factors such as the printing method you have selected, if you have ordered any Add-Ons and your response time during the proofing process via email.
Although we strive to be diligent with timeframes, if there is a need for your time frame to be extended (ie. seasonal holidays like Christmas & New Year when printers and suppliers are closed), you will be contacted as soon as possible with your estimated date of completion.
*Chi Borrello has the right to cancel any order that does not meet the adequate timeframe requirements. A refund will be supplied although a 10% service fee of the total purchase price. If you have any doubts or concerns regarding your timeframe please feel free to contact me via email with any queries prior to placing your order at firstname.lastname@example.org
Remember as only one invitation set is needed per family/couple, a reduced total quantity is required. Please ensure to order at least 10 extras - allowing one set as a keepsake for yourselves, with the remaining extras for any last minute guests. In the long run, it is much more cost and time effective to order extras upfront, particularly with letterpress or foil printing as the set-up costs require minimum quantities. Ordering extras at a later time will also extend your timeline and delivery date.
Your artwork proof will be emailed to your supplied email address within seven business days from the day you placed your order (AWST).
All orders are inclusive of 1 x complimentary round of revisions to your wording and any necessary layout placement, so please ensure you have double checked all spelling, grammar, names and event details are exactly as you wish for them to be printed.
If you require any further changes there will be an additional charge of $150.00 AUD per revision.
Once your digital proof has been approved, it will be scheduled into print production.
Digital printing is the most time and cost effective method available. With our high quality paper stocks, digital printing creates a crisp and clean look every time. Please note as digital printing is a flat printing process, there is no impression or metallic outcome with this method.
*When opting for digital printing, please keep in mind that our Høneywood and Blomster suites are printed in darker inks as opposed to letterpress printing, as displayed in our imagery. This is to ensure the flat ink printing is legible.
Our most popular printing method is Letterpress, which uses a plate to press Pantone ink onto the paper to create a deep impression of your design. We use duplexed stock, which means two sheets of thick card are glued together to give a luxurious double-thick result.
*As a special introductory offer, all letterpress suites include complimentary envelope back flap printing to match your suite.
This method is created using a heavy metal plate with fine metallic sheets. With the assistance of heat and pressure, your design is transferred with a light impression to create a beautiful metallic print. Foil colours available are either Gold, Rose Gold, Copper or Silver.
TERMS & CONDITIONS
As the client, it is your responsibility to ensure you have read and agree to the following terms and conditions before proceeding with your purchase. We pride ourselves on our process and take no responsibility for any misunderstanding or failure to read this guide. Once you have placed your order, you have confirmed to agree to Chi Borrello’s guide of terms and conditions.
All printed stationery and materials are photographed and presented as accurately as possible. As no two screen monitors, smartphones or tablet colour displays are identical, there may be subtle variations to viewing colours online vs. what is printed.
SHIPPING & DELIVERY
When your order is complete and ready to ship you will be contacted with a final invoice for your shipping fee, you will be supplied with an estimated time of arrival and your unique tracking number. As we unfortunately have no control over shipping once it has left the studio, Chi Borrello is not held responsible or liable for any losses, damages or delays.
REFUNDS AND CANCELLATIONS
Due to the custom nature of your order, we are unable to offer refunds or cancellations.
Any errors on wording or layout after the client has approved the artwork, all re-printing costs are the responsibility of the client.
If your order is unable to be completed due to an emergency situation, your payment will be refunded in full.